bursting with questions? here are answers to those most frequently asked

Do I need an appointment to try on Wedding Dresses?

YES PLEASE! We always welcome customers into our store but we place a high emphasis on 1-to-1 customer care so please contact us first to make an appointment. This ensures you get the service you deserve and as many of our customers travel from all southern counties such as Dorset, Hampshire, Sussex, Berkshire and Wiltshire and we’d hate to be too busy to give you the 100% attention you need when choosing the perfect wedding gown.

You can also book an appointment or make a general enquiry or connect with us on Facebook and Twitter!

WHAT TO EXPECT AT A WEDDING DRESS APPOINTMENT? 

When you get engaged, it can be difficult to know what to expect from the wedding planning process! You’ll likely have a million questions and many brides-to-be will never have had a bridal appointment in a boutique before, so what should you expect at a wedding dress fitting? Well we can help with this question, just clink this link to a recent blog article --> What to Expect at a Wedding Dress Fitting

How many people can I bring to my appointment?
 

We suggest bringing two or three family members/friends to your bridal appointment. Although we have one of the most spacious showrooms around, it's important to choose a dress that suits your personality, style and budget. Too much advice and differing opinion can create confusion for the bride, and besides it is nice to surprise people on your special day! 
 
If you do have a large bridal party, consider bringing different family members/friends to your first try-on appointment and others to your second.

CAN I BRING CHILDREN TO MY APPOINTMENT?

We all love kids but we would suggest finding a sitter for your comfort and safety during bridal appointments. There are lots of hazards in our bridal showroom like mirrors, beads, pins and dress trains which make it an unsafe environment for children. Our, or more seriously, our customers' wedding dresses may also get damaged and would require payment and/or compensation. Take time to concentrate on yourself without you, or your bridal party, having to worry about supervising little ones.

How DO I PAY FOR MY DRESS?

Congratulations you have found the perfect dress and are ready to order! You will be asked to pay half the price of the wedding gown and the remainder is due once the dress arrives in the shop. We also offer our customers an interest free payment plan, please ask in store for more information.

We are a member of the British Bridal Retailer’s Association which enables you to protect your deposit while adding extra insurance to your dress (up to £1000) for no extra charge (requires registration within 14 days).

We accept all major credit cards.

HOW DO I PAY FOR ALTERATIONS?

Alterations are never free regardless of which designer or store you choose, however we aim to ensure any alterations match your budget. We can recommend qualified seamstresses for alterations who will be paid independently by you. We can advise on costs in store and ensure that this process is as smooth as possible with your seamstress meeting you for fittings in the boutique. You are also very welcome to have your alterations done by a seamstress of your choice.

We recommend having your first alterations appointment at least three months before your wedding, especially in the busy summer months. Please call or email the shop to arrange a suitable appointment. If it is less than three months, we may not be able to carry out your alterations in-house and would suggest you book ASAP with an alternative seamstress. Always remember to bring the shoes and underwear with you that you intend to wear with your dress - the seamstress will be unable to fit your dress without them!

WHY WOULD MY WEDDING GOWN NEED ALTERING?

For everyday wear you are usually happy to wear clothes directly off the rail as you are confident of your size and know what fits and what doesn’t. However, a formal gown needs to fit you perfectly across the bust, waist and hips and the skirt length fitted to the shoes you intend to wear. Gown designers use their own size charts and it’s often unlikely that a customer is their perfect size 10 for example. So to ensure the most flattering fit alterations can be made to streamline your figure and ensure your gown is completely bespoke to you.

The alterations can tuck in waists, let out a little room to hide those ‘niggly’ areas and show off your best bits. You can also get creative and change necklines, add or remove straps, shorten trains, add an extra bit of sparkle and so on. This is why your wedding dress is so important as it is the one gown that will complement your figure and personality and no one else’s. 

I've bought my dress/accessories, how do I care for them?

We've put together some advice to help keep your gown and accessories in perfect condition, click here, or ask in store. 

 
What if I'M DIETING?

Many of our brides begin dieting as soon as they set a date for their wedding. Although this may help you feel slimmer on your wedding day we suggest you should stop a few months before the big day. This ensures your wedding dress fits like a glove as if it needs late alterations there could be a risk that it won’t be ready in time or having to pay twice for alterations.

How do I keep to a budget?

Plan how much you want to spend in total on your outfit. Try not to be tempted to try dresses or accessories above your budget. We are very respectful of a customer's budget and we have a wide range of dresses and accessories to suit both the budget-savvy bride to the lets-splurge bride without compromising on quality, fit and style.

WHEN SHOULD I START LOOKING FOR A WEDDING DRESS?

We recommend you order ten months before the big day. This is the optimum length of time to ensure a stress free dress buying experience. Designer bridal gowns can take up to three to six months to arrive then alterations are needed along with choosing your accessories.

WHAT IF I NEED A DRESS QUICKLY?

Most of our wedding dresses take between 12 to 18 weeks to be delivered however we understand that when you meet the person you want to spend the rest of your life with you can’t wait to start the rest of your life! That’s why we have options that allow you to choose priority delivery or to choose a dress in stock with the designer to ensure you receive it sooner or immediately. Remember though to factor in dress alterations, see 'HOW DO I PAY FOR ALTERATIONS?' above. Contact us to find out what dresses fall into this speedier delivery category.

HOW DO I CHOOSE THE MOST FLATTERING DRESS?

We have extensive experience in helping brides find their perfect wedding dress. We can instantly tell from our first meeting which styles will flatter your figure and enhance your features and colouring. We will ask you questions about your plans and wishes for your wedding day to gain an understanding about what will work best.

We often like to introduce a 'wild card' into the mix as we find that many brides are worried about trying something different, only to find that the style really complements!

Ultimately of course the decision is all yours but we are here as your very own personal shoppers to ensure you have access to the best bridal wear for your figure and for your special day.

SHOULD I CHOOSE MY ACCESSORIES FIRST?

We always recommend you secure the dress first and make a solid decision on the style, colour, fabric and fit before doing anything else. This includes choosing accessories or even choosing bridesmaids dresses. Your wedding dress (apart from you and the groom of course!) is the most important part of your wedding day so everything else should fit around it not the other way around. This method provides the best results and ensures you and your dress are the star of your very own special day.

CAN I CHANGE MY SHOES FOR THE RECEPTION?

Your bridal gown will be fitted to your heel height to ensure the skirt falls elegantly. You can change into shoes of the same height for the reception but we highly recommend you avoid lower heels as this can make the skirt drag on the ground.

WHAT DO I DO with THE TRAIN?

After your wedding ceremony and the photographs to treasure have been taken, the train can be hooked up (often called a bustle). Some dresses may have detachable trains. Some can be shortened to your ideal style. Don't worry, there are many options that allow you to dance the night away!

I'M PREGNANT!

Congratulations, we love catering for expectant brides-to-be! Contact us or make an appointment to find out more.