Terms & Conditions

1)    This document, along with any other document referred to within (collective called the ‘Agreement’) establishes the Terms and Conditions under which A BRIDE 2 BEE LIMITED, a company incorporated in England under company number: 0837354 and registered office at 7 Warsash Road, Warsash, Southampton, SO31 9HW (referred to as ‘We, ‘Us' or ‘Our’) shall sell, and the ‘Customer’ as named on the order confirmation (referred to as ‘You’ or ‘Your’) shall buy attire ‘at a distance’ (not on our premises, for example via our website, by telephone or email). All other documents not referred to within these Terms and Conditions are for administration purposes only and do not form part of this Agreement.

2)    The advertising of Products constitutes an ‘invitation to treat’ and is not a contractual offer. The Agreement shall commence only after an order has been made by you and we have sent you an order confirmation. 

3)    You acknowledge that all Goods are supplied for the ‘Specific Purpose’ of wearing on the date of the wedding or event stated within the order form.

4)    Goods can be
a)    ‘Made to Order’ where your required item(s) are manufactured in your chosen style, design, colour, size, length and any other specific requirements at your request.
b)    ‘Stock Items’ where items are displayed and available in our shop.


5)    You agree that email and other electronic communications can be used as a long-distance means of communication and acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.


6)    When making an order via our website you will need to register your details with us which will enable you to track your order, review your previous orders and speed up the sales process.

7)    To register you will need to create a username (an active email address) and a password (Access Information). 

8)    It shall be your sole responsibility to keep the Access Information secret and not share it with any third party except on a need to know basis. If the access information is disclosed to, or suspected of being disclosed to, or discovered by a third party who does not have your express consent and authority you shall immediately inform us and change your password.

9)    By registering your details you undertake:
a)    That all the details you provide to us for the purpose of registering and purchasing the Goods are true, accurate, current and complete in all respects;
b)    To notify us immediately of any changes to the information provided on registration or to your personal information;
c)    That you are over 18 or if under 18 you must have a parent or guardian register and purchase the Goods on your behalf;
d)    To only use the website using your own username and password;
e)    Not to transfer or sell your username or password to anyone, nor permit, either directly or indirectly, anyone other than you to use them or impersonate any other person or entity.


10)    All orders are subject to availability and our acceptance by way of an Order Confirmation.

11)    No communication shall be treated as an order unless the communication clearly expresses that it is intended to be an order.

12)    Where Goods are ordered using our website, you will be asked to accept these Terms and Conditions during the purchase process. 

13)    Where Goods are ordered by telephone, you will be given the option of having the Terms and Conditions read to you or sent by email or post.

14)    Where Goods are ordered by email the Terms and Conditions shall be provided with your order confirmation which shall be delivered by email.

15)    Except where we take your measurements in person it is your sole responsibility when making an order to take your own measurements and determine the size that best suits you. You should state the nearest dress size for your largest pertinent measurement taking into account any planned or anticipated weight loss or gain during the period between your order and the wear or travel date. 

16)    The Goods can be altered to fit your specific measurements. The cost of any alterations is charged separately.

17)     We cannot accept any responsibility or liability whatsoever, irrespective of any legal theory behind a claim, for errors inaccuracies or mistakes in the measurements provided by you. 

Order Confirmation

18)    Upon receipt of your order and payment of any charges that are due we shall provide a written confirmation of your order or if we are unable to fulfil your order we shall inform you accordingly and offer you an alternative or refund any payment.

19)    The confirmation of order shall include an estimated date of delivery. 

20)    You should check all the details within the Order Confirmation are accurate and meet your requirements and inform us of any mistakes or inaccuracies within 14 days of your receipt of the Order Confirmation.        

21)    Where Goods are Made to Order we shall, 14 days of issuing an Order instruct the manufacturer to create your Goods.

22)    Where Goods are Stock Items they will be dispatched to you within 14 days of us issuing an Order Confirmation. 

Cancellation of contract

23)    Where the Goods are Stock items, under consumer law you have the right to cancel this Agreement at any time during the ‘Cancellation period. The cancellation period shall begin when we send the Order Confirmation and shall end 14 days after the Goods are delivered, or when the Goods are used on the date of the wedding, event or travel, whichever is first.

24)    Where the Goods are Made to Order they are manufactured to your specific requirements and the Cancellation period does not apply.

25)    If the wedding, event or travel date is before the 14 day cancellation period expires then we can only supply the Goods if you provide written notice that you waiver your right to the cancellation period.

26)    If you wish to cancel an order for Stock Items you must inform us in writing by post (recorded delivery is recommended) or email within the cancellation period. You may, but are not obliged to use the Cancellation Notice attached to the end of this Agreement.

27)    If you cancel the order before the Goods are dispatched we shall refund all monies paid, using the same method used to make the payment unless you agree to a different method, within 14 days of receipt of your notice to cancel is received by us.

28)    If you cancel the order after the Goods have been dispatched you must return the Goods to us, with a reputable courier at your own cost and expense, within 14 days of you sending your cancellation notice.

29)    During the cancellation period, you have a duty of care towards the goods, if you breach this duty of care you may lose your right to return the Goods, in the interests of clarity you will breach this duty of care if you use the Goods in any way beyond handling necessary to allow you to see if the Goods are as expected, you must not use or wear or make alterations to the goods unless you are accepting them.

30)    Subject to the Goods being returned to us in the same condition as they were sent we shall refund all the money paid by you within 14 days of us receiving the returned Goods.

31)     If the Goods are damaged or have been used beyond reasonable handling we shall inform you in writing and deduct the cost of cleaning or repairs from any refund due to you. If the Goods are altered or damaged beyond repair then no refund will be issued.

Price and payment

32)    The cost of purchase and delivery is as stated in the order confirmation. Additional charges may be applied for 
a)    Alterations – quotations will be provided at the time of your alterations appointment; 
b)    Delivery or redelivery; 
c)    Letters in respect of non or overdue payment - £8; emails in respect of non or overdue payment - £5; 
d)    Costs of recovering unpaid amounts – charged at cost; 
e)    Storage where goods are not collected within 7 days of notification - £4 per day; 
f)    Repairs where damage arises beyond the scope of our warranty – quotations upon request.

33)    Unless agreed otherwise
a)    when ordering Made to Order Goods 50% of the full purchase price shall become due when making an order with the balance due prior to delivery or collection
b)    when Goods are stock Items then payment in full is required when making an order.

34)    We may, at our sole discretion, agree to you making payments by regular instalments, however all instalments and payment in full must be received before any Goods are dispatched.

35)    If you do not meet all the instalments on the dates they become due we may
a)    Agree to change the arrangement or allow time for the missing installment to be made; 
b)    Cancel the installments and the outstanding balance shall become immediately due;
c)    If an installment remains outstanding for 30 days and after providing you with the appropriate notices sell the goods to recover any monies owed.

36)    When making a payment using a debit or credit card we use a third party payment processor, we do not retain, store or hold any details relating to your payment card.

37)    Payment will need to be debited and cleared from your account before the dispatch of the Goods to you.

38)    When you pay for your order by card, we carry out certain checks which include obtaining authorisation from your card issuer to ensure you have adequate funds and for security reasons. This may involve validating your name, address and other personal information supplied by you during the order process against appropriate third party databases including the card issuer, registered credit reference agencies and fraud prevention agencies. We may, at our sole discretion agree to you making payments towards this in instalments. You authorise us to use your name, address and other personal information supplied by you (including updated information) to obtain information from third parties about you, including, but not limited to, credit reports and so that we may authenticate your identity.


39)    We use third party delivery companies or couriers, we have no control or influence over the expected or anticipated delivery times and therefore we can offer no guarantees beyond those given or offered by the delivery service. Delays in delivery may be experienced as a result of extreme weather, unscheduled events (including natural disasters and strikes) or any other reason beyond the control of ourselves or the delivery service.

40)    Where Goods are Made to Order 
a)    We shall inform you when the order is delivered to us. Where you have ordered items which are not delivered to us all together then we shall inform you when each item is delivered.
b)    The actual date of delivery of your Goods to us is dependent on many factors beyond our control including the manufacturing processes and shipping time. Delivery to you may take place anytime up to 7 days prior to the date of the wedding, event or travel and we cannot be held responsible or liable for delays that are beyond our reasonable control.
c)    Except where you inform us that you shall collect the Goods from our premises we shall arrange for delivery using a reputable courier.

41)    Where Goods are Stock Items we shall inform you by email or telephone when the Goods are dispatched, it is your responsibility to ensure someone is present to accept delivery. If for any reason your items are returned to us undelivered we shall attempt to contact you to establish the reason. The Goods can be redelivered but it will be subject to additional delivery costs.

42)    You may collect your purchase from our premises during our normal opening hours if you prefer by making an arrangement with us.

43)    If you do not accept delivery or do not collect the goods 30 days after a failed delivery or arrangement to collect, after providing you with the appropriate notices, we may sell the goods to recover any monies owed.


44)    We warrant that all Goods shall ‘conform to contract’ which means they shall be as described, of satisfactory quality and fit for the Specific Purpose at the time you, or someone on your behalf receives physical possession.

45)    You acknowledge that 
a)    The labels in the goods may, depending on the manufacturer, state non-UK sizes.
b)    Due to hand finishing you acknowledge and accept a greater degree of flexibility and tolerance than with mass produced machine generated clothing and minor differences such as positioning of decorations, accessories or stitching. 
c)    Seams and hems shall have a tolerance of 1 inch.

46)    You have the right to reject the Goods within 30 days of receiving your Goods if they do not conform to contract.

47)    The right to reject does not apply where any failure to conform to contract arises out of
a)    any damage, fault or defect that you were made aware of before we confirm your order;
b)    fair wear and tear;
c)    your mishandling, willful damage, accident, negligence or misuse; 
d)    your failure to comply with our instructions within the ‘Care of your Items’ information sheet or instructions issued by the manufacturer;
e)    wearing prior to the wedding or event date except for fitting or alterations; 
f)    any damage that arises after the wedding date;
g)    acts, omissions or alterations by you or a third party.

48)    You shall report any fault, defect or other reason why the goods do not conform to contract within 30 days of delivery to exercise your right to reject the goods, except where the wedding, event or travel date falls within the 30 day period then the cancellation period shall expire on the wedding, event or travel date. 

If any failure to conform to contract is not reported to us within 30 days our liability shall be limited to repair any fault or defect or where a fault or defect cannot be repaired provide a replacement.
49)    You shall return the damaged or faulty goods at your own cost and expense. 

50)    Before dispatching the goods to you we shall take photographs or video which may be used when considering any claim that the goods did not conform to contract. If after examining the goods we accept liability we may offer to repair or replace the goods, or provide a refund of all monies paid by you within 14 days.  Replacements will take the same length of time to manufacture as the original goods. For stock items where an exact replacement cannot be supplied replacements may be a similar item to the same value.

51)    Through our membership of the British Bridal Retailers Association we can offer our customers free wedding attire insurance, to take advantage of this offer telephone activation is required within 14 days of purchase. Separate policy terms and conditions apply.

Risk and Title

52)    The Goods will be at your risk from the time of delivery.

53)    Ownership of the Goods will only pass to you when we receive full payment of all sums due in respect of them including VAT and the cost of delivery.


54)    This Agreement cannot be terminated except
a)    Under your right to cancel, if applicable;
b)    where there is a material breach of this Agreement that cannot, or is not remedied or agreed to be remedied within 14 days;
c)    when either party becomes incapable of performing their obligations under this agreement through incapacity, death, bankruptcy or insolvency;
d)    when any money due under this agreement becomes 30- days overdue;
e)    By mutual written consent.

55)    Upon termination of this Agreement
a)     if the Goods have been provided the full purchase price, or full balance if part payment has been made shall become immediately due;
b)     If the Goods have not been provided and termination is as a result of our breach of contract we shall refund all monies paid within 14 days.
c)    If the Goods have not been provided and termination is as a result of your breach of contract we shall be entitled to recover all costs, losses and expenses up to the point of termination.

56)    The maximum liability under this Agreement shall not exceed the retail value of the goods and consequential losses, special or punitive damages are specifically excluded, however nothing in this Agreement shall replace, limit, restrict or interfere with any right or obligation which is implied in law that cannot be contracted out of.

57)    Neither party shall be held in breach of this Agreement, or held liable in damages for any event, delay, default resulting from Force Majeure or conditions which do not arise as a result of a breach of a duty of care or negligence, including but not limited to adverse weather, war, strikes, fires, floods. Governmental restrictions, power failures, failure of suppliers, sub-contractors or carriers or other causes beyond the reasonable control of the party providing that the party experiencing the difficulty provides prompt written notification.

58)    Should you have a reason to complain then you should follow our complaints procedure published at www.abride2bee.co.uk. In the event of a dispute arising from this Agreement or any of its Terms and Conditions which cannot be solved amicably between the parties, the dispute may be referred to an independent arbitrator, mediator or Court of Law for a determination.


59)    Nothing within these Terms interferes with or affects your statutory rights.

60)    A person or company who is not party to the Agreement shall not have any rights, benefits or obligations under the Contract (Rights of Third Parties) Act 1999.

61)    If any provision of these Terms and Conditions is held invalid or unenforceable by a Court of competent jurisdiction, all other provisions will not be affected. Wherever possible the invalid or unenforceable Term or Condition shall be replaced by one with a similar effect or meaning.

62)    No forbearance or delay in enforcing these Terms and Conditions or any other legal right shall prejudice restrict, interfere or otherwise diversely affect the right to enforce those Terms and Conditions at a later time or for a subsequent breach.

63)    We do not hold, retain or store any payment card details. All personal data provided by you will be held and processed by in full compliance with the Data Protection Act 1998, and shall not disclose such information in any way or engage in any activity which interferes with, or reduces the protection afforded at law.

64)    The validity, construction and performance of this Agreement shall be governed by the Law and subject to the jurisdiction of the courts of England and Wales.

You can use this form to inform us if you wish to exercise your rights to cancel this agreement in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To A Bride-2-Bee
7 Warsash Road
SO31 9HW

I hereby give notice that I cancel my contract for the following goods -
[insert details of goods]
Ordered on [insert date] 
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (Type name(s) if sending by email):